Terms & Conditions

These Terms & Conditions ("Agreement") govern all estimates, quotations, proposals, work orders, invoices, contracts, services and installations performed by Epoxy Boss Inc. ("Epoxy Boss," "Contractor," "we," "our," or "us"). By approving an estimate, signing a proposal, paying a deposit, requesting work to commence, or otherwise authorizing the project, the client ("Client," "Owner," or "Customer") agrees to be bound by these Terms & Conditions. This Agreement shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Scope of Work

Epoxy Boss shall provide only the services specifically described within the approved estimate, proposal or contract. Services may include surface preparation such as cleaning, grinding and crack repair, and the installation of epoxy, polyaspartic, polyurethane, polyurea and aliphatic urethane systems. All work is performed in accordance with the Ontario Building Code and applicable local regulations. Any work not expressly included shall be considered additional work requiring a written Change Order approved by both parties prior to commencement. Project pricing is based upon the information available at the time of estimating and assumes reasonably accessible, structurally sound concrete suitable for installation of the specified flooring system.

Project Evaluation & Existing Conditions

Every concrete slab is unique. Existing concrete may contain hidden defects, contamination, moisture conditions, salt damage, structural movement, previous repairs, existing coatings, curing compounds, oil saturation, weak concrete, delamination, excessive cracking or other conditions that cannot always be identified during a visual inspection. Epoxy Boss performs reasonable pre-installation evaluations; however, concealed or latent conditions may only become apparent after mechanical surface preparation begins. If unforeseen conditions are discovered that require additional preparation, repairs or materials to achieve an acceptable installation, work may be suspended until the Client approves a written Change Order reflecting any additional cost and schedule adjustments.

Concrete Is a Natural Building Material

Concrete is not a manufactured finish but a natural construction material that varies in strength, porosity, density, colour, aggregate exposure and moisture content. Existing slabs may continue to shrink, expand, settle or crack throughout their service life, including as a result of freeze-thaw cycles. Hairline cracks, control joint movement, slab movement, minor surface imperfections, aggregate exposure, patch visibility, existing repairs and future concrete movement are normal characteristics of concrete and shall not be considered installation defects or warranty claims.

Flooring System Selection

Epoxy Boss installs complete flooring systems that may include mechanical surface preparation, crack and joint repair, primers, moisture mitigation systems where specified, epoxy, polyurea, polyaspartic, polyurethane, aliphatic urethane, decorative flake, quartz, metallic pigments and protective topcoats. Product selection is determined based upon the intended use of the space, environmental conditions and substrate characteristics. Unless specifically stated within the proposal, no particular manufacturer, product line or installation method is guaranteed.

Surface Preparation

Mechanical diamond grinding, shot blasting and other appropriate preparation methods are performed to establish a suitable concrete surface profile for coating adhesion. Surface preparation does not permanently eliminate future concrete movement, structural cracking, moisture migration or substrate deterioration. Acid etching is not used as a substitute for professional mechanical preparation.

Moisture & Vapour Transmission

Concrete naturally contains moisture, and moisture conditions may change over time due to groundwater, weather, snowmelt, plumbing failures, hydrostatic pressure or other environmental factors. Unless a moisture mitigation system is specifically included within the project scope, Epoxy Boss does not guarantee protection against future moisture vapour transmission or hydrostatic pressure. Moisture-related failures caused by conditions developing after installation are excluded from warranty coverage.

Decorative Appearance

Decorative flake, metallic, quartz and other hand-applied flooring systems are artisan finishes. Minor variations in colour, flake distribution, aggregate exposure, texture, sheen, gloss level, patch visibility and overall appearance are inherent characteristics of decorative flooring systems and shall not be considered defects. Digital photographs, samples and marketing materials are intended to represent general appearance only and are not exact reproductions of the final installation.

Outdoor Installations

Outdoor concrete is subject to freeze-thaw cycles, snow and ice, de-icing salts, standing water, direct sunlight, ultraviolet radiation and environmental contaminants. While outdoor coating systems are selected for these conditions, environmental exposure may accelerate normal aging compared to interior installations. Changes in gloss, colour or appearance resulting from normal weathering shall not constitute warranty defects.

Client Responsibilities

The Client shall provide unrestricted access to the project site, maintain a safe work environment, ensure adequate electricity, water, lighting, heat and ventilation where required, remove vehicles, furniture, equipment and personal belongings prior to installation unless otherwise agreed, disclose known substrate conditions and obtain any approvals required by condominium corporations or property management. Items left in the work area and delays caused by restricted access, unavailable utilities or failure to prepare the work area may result in additional charges or schedule adjustments.

Temperature & Winter Installations

Coating systems require minimum surface and air temperatures during application and curing. For winter installations the Client is responsible for maintaining the heat required by the selected system before, during and after installation, or for agreeing in writing to temporary heating provided by Epoxy Boss at an additional cost. Unheated spaces may need to be scheduled for warmer months.

Schedule & Delays

Estimated project dates are provided in good faith but are not guaranteed completion dates. Weather conditions, temperature, humidity, substrate conditions, material availability, labour shortages, utility interruptions, government actions, severe winter storms, force majeure events, client-requested changes and other circumstances beyond our reasonable control may require schedule adjustments without constituting breach of contract.

Payment Terms

All prices are quoted in Canadian dollars and are subject to HST. Unless otherwise agreed in writing, a deposit of 50% of the total project cost is required to secure scheduling, and the remaining balance is due within seven (7) days of project completion. Payment plans for larger projects may be arranged in writing. Late payments may accrue interest as permitted by applicable Ontario law, together with reasonable collection costs where recoverable by law. Epoxy Boss reserves the right to suspend work, delay scheduling or withhold warranty documentation until all outstanding balances have been paid in full.

Change Orders

Any modification to the original scope of work, including additional preparation, repairs, design changes, material upgrades, scheduling changes or unforeseen substrate conditions, shall require a written Change Order approved by both parties before the additional work is performed. Change Orders may affect pricing, material quantities and project completion dates.

Cancellations & Rescheduling

Project scheduling reserves labour, equipment and materials specifically for each Client. Cancellation and rescheduling requests must be submitted in writing in accordance with our cancellation policy. Deposits may be partially or fully retained to recover costs incurred for scheduling, custom materials, administrative expenses or work already completed, as permitted by applicable law and the executed contract.

Warranty

Warranty coverage is governed exclusively by the written Epoxy Boss Limited Warranty issued for the completed project. The warranty applies only to qualifying defects specifically identified within the written warranty documentation and does not extend to conditions excluded therein. Manufacturer warranties, where applicable, remain separate from and independent of the Epoxy Boss Limited Warranty.

Maintenance

The Client agrees to follow the Maintenance & Care Guide provided upon project completion. Failure to follow recommended maintenance procedures, use of incompatible chemicals, improper cleaning methods, abuse, misuse or unauthorized repairs may void warranty coverage for the affected area.

Cure Time & Use of Floor

The Client agrees to follow all curing instructions provided at project completion before allowing foot traffic, vehicle traffic, equipment placement or cleaning. Premature use of the flooring system may permanently damage the coating and is not covered under warranty.

Slip Resistance

Although many flooring systems may include slip-resistant additives, no flooring surface is completely slip-proof. Slip resistance varies depending upon footwear, water, snowmelt, oils, cleaning products and environmental conditions. The Client remains responsible for maintaining safe walking conditions and promptly removing contaminants from the surface.

Right to Inspect & Repair

If the Client believes a warranty condition exists, Epoxy Boss shall be provided reasonable written notice and the first opportunity to inspect and, if applicable, repair the alleged defect before any third party performs repairs or modifications. Unauthorized repairs may void warranty coverage for the affected area.

Photography

Unless otherwise requested in writing before installation begins, the Client grants Epoxy Boss permission to photograph and video the project before, during and after installation for documentation, quality control, training, portfolio, website, social media and marketing purposes, provided that personally identifiable information such as addresses, licence plates or occupants is not intentionally disclosed without additional permission.

Completion & Acceptance

The Client shall inspect the completed project within fourteen (14) calendar days following substantial completion and promptly notify Epoxy Boss in writing of any concerns reasonably believed to require correction. Minor cosmetic variations consistent with decorative flooring systems or industry standards shall not constitute incomplete work. Continued use of the flooring system following completion shall constitute acceptance of the installation except for valid warranty claims.

Limitation of Liability

To the fullest extent permitted under applicable law, Epoxy Boss's total liability arising from any claim relating to the project shall be limited to the amount actually paid by the Client under the applicable contract. Under no circumstances shall Epoxy Boss be liable for incidental, indirect, consequential, exemplary, punitive or special damages, including but not limited to loss of use, business interruption, lost profits, relocation expenses, damage to personal property, loss of revenue or replacement of surrounding materials, except where such limitation is prohibited by applicable law, including the Ontario Consumer Protection Act, 2002.

Indemnification

The Client agrees to indemnify and hold harmless Epoxy Boss, its officers, employees and subcontractors from claims, damages or expenses arising from unsafe site conditions, inaccurate information provided by the Client, unauthorized modifications, third-party work or conditions outside the Contractor's reasonable control, except to the extent caused by Epoxy Boss's proven negligence or wilful misconduct.

Governing Law & Venue

This Agreement shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Unless otherwise required by applicable law, any legal action arising from this Agreement shall be brought in the courts of the Province of Ontario.

Severability

If any provision of this Agreement is determined to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms & Conditions, together with the approved proposal, project estimate, Change Orders, Completion Certificate and written Limited Warranty, constitute the complete agreement between the parties and supersede all prior oral or written discussions, representations or understandings regarding the project. No modification shall be effective unless made in writing and signed by both parties.

Website Disclaimer

The information contained on this website is provided for general informational purposes only and does not create contractual rights or obligations independent of the executed project agreement. Actual project terms, pricing, warranties and obligations are governed solely by the written contract executed between Epoxy Boss and the Client. Epoxy Boss reserves the right to update these Terms & Conditions for future projects without affecting agreements previously executed.