Privacy Policy

Epoxy Boss Inc. ("Epoxy Boss," "we," "our," or "us") respects your privacy and handles personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains what we collect, why we collect it and how you can contact us about it.

Collection of Personal Information

We collect information you voluntarily provide when requesting an estimate, using our cost calculator, contacting our company, submitting an online form, scheduling a consultation, subscribing to marketing communications, requesting customer support, or otherwise interacting with our website.

Personal information may include:

• Name
• Email address
• Telephone number
• Property address, city or postal code
• Billing address
• Project information and estimate details
• Photographs you provide
• Payment information (processed securely through third-party payment providers)
• Any additional information you voluntarily submit.

We also automatically collect certain technical information when you visit our website, including IP address, browser type and version, device and operating system, referring website, pages visited, date and time of access, time spent on the website, and cookie identifiers and similar technologies. This information helps us improve website performance, maintain security, analyze website usage and enhance the customer experience.

How We Use Your Information

We use your information only for legitimate business purposes, including:

• Providing estimates and project consultations
• Scheduling installations and inspections
• Responding to inquiries
• Processing payments
• Performing warranty administration
• Sending appointment confirmations and project updates
• Sending promotional communications where you have consented, in accordance with Canada's Anti-Spam Legislation (CASL)
• Improving our website, products and services
• Preventing fraud and maintaining security
• Complying with legal obligations.

By submitting a form on our website, you consent to the collection and use of your information for the purpose for which it was provided.

Sharing of Personal Information

Epoxy Boss does not sell, rent or lease your personal information. We may share information only with trusted service providers that help us operate our business, such as website hosting and form-processing providers, CRM and scheduling software, payment processors, email and marketing platforms, analytics providers, professional advisors and insurers, or with government authorities when legally required. These providers may use personal information only to perform services on our behalf and are required to protect it.

Some of these providers, including our website hosting provider, may store or process information outside Canada, where it may be subject to the laws of that jurisdiction.

Cookies and Tracking Technologies

Our website uses cookies, pixels and similar technologies to improve functionality, remember preferences, analyze website traffic and measure advertising performance. These may include Google Analytics, Google Ads, Meta Pixel and LinkedIn Insight Tag, which collect information in accordance with their own privacy policies. You may configure your browser to refuse or delete cookies at any time; certain website features may not function properly if cookies are disabled.

Marketing Communications

If you consent to receive marketing messages, we may send project updates, maintenance reminders, educational information, promotions or company news. You may unsubscribe at any time by following the instructions in the message or by contacting us. Operational communications regarding active projects, warranties or customer service may still be sent when necessary.

Data Security

We maintain reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration and destruction, including SSL-encrypted website connections, secure payment processing, password-protected systems and restricted employee access. While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to provide services, fulfil contractual and warranty obligations, comply with legal requirements, resolve disputes and enforce our agreements. When information is no longer required, it is securely deleted or anonymized.

Your Privacy Rights

You may request access to the personal information we hold about you, ask us to correct inaccurate information, ask how your information is used, withdraw consent where applicable, and opt out of marketing communications. To exercise these rights, please contact us using the information below. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Children's Privacy

Our website is not directed toward children, and we do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

Third-Party Websites

Our website may contain links to third-party websites. Epoxy Boss is not responsible for the privacy practices, security or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

Legal Disclosure

We may disclose personal information if required to do so by applicable law, court order, subpoena or governmental request, or when we reasonably believe disclosure is necessary to comply with legal obligations, protect our legal rights or property, prevent fraud or unlawful activity, or protect the safety of our employees, customers or the public.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective upon posting the revised policy on our website.

Contact Information

Epoxy Boss Inc.
Ontario, Canada
Phone: +1 (905) 775-5901
Email: info@epoxyboss.ca
Website: https://epoxyboss.ca